Our Mission & Vision
We envisage an Australia where every person with a disability receives at least part of their support services from individuals they trust deeply—those with whom they share lifelong or long-standing relationships.
This includes immediate and extended family members, close friends, former colleagues, and long-time community carers. By formalizing these relationships into qualified support roles, we aim to deliver care that is not only effective, but also genuinely personal, dignified, and grounded in trust.
Brighter Assistance was founded by an NDIS participant—someone who knows firsthand both the potential and the shortcomings of the system. Our lived understanding of the NDIS sector reveals a hard truth: many people with disabilities are forced to endure substandard treatment from support providers who do not truly care.
Too often, disabled individuals are matched with support workers who are rude, disrespectful, inconsiderate, or even openly insulting. Being disabled should never be a source of shame—but when you’re treated poorly by someone assigned to help you, it is deeply indignifying.
At Brighter Assistance, we believe that support should never compromise dignity. Our model is built to eliminate that risk—by empowering participants to choose the people they already know and trust. Through this, we are not only raising the standard of care, we are restoring control, confidence, and respect to the people who deserve it most.
Leading and Disrupting the NDIS Industry to Achieve Our Vision
At Brighter Assistance, our vision is simple yet powerful: to ensure that every person living with disability in Australia can receive support from someone they know and trust—someone with whom they have a lifelong or long-standing relationship. Whether that’s a family member, a close friend, or a trusted former colleague, we believe support grounded in trust and dignity should be the norm, not the exception.
To bring this vision to life, we recognise that Brighter Assistance cannot remain a localised service. We must scale nationally—and quickly. The need is not isolated to any one city or region. Across Australia, countless NDIS participants are being matched with unfamiliar or incompatible support workers. While many providers do good work, too many individuals experience indignity, inconsistency, or outright disrespect from carers they didn’t choose. We want to end that—and we can.
Proof of Concept – Toowoomba
Our rollout begins in Toowoomba, where we will launch our pilot operations over the first 12 months. This will allow us to refine the model, test our systems, measure outcomes, and document impact. In this phase, we’ll:
- Onboard a significant number of NDIS participants and caregivers.
- Demonstrate the ease of qualifying informal carers.
- Build internal capacity for compliance, payroll, and training.
Collect data to support our expansion case
This proof-of-concept year will show what we already believe: this model works—and it’s needed.
Capital Raise & National Expansion
Following the successful completion of our pilot, we will raise capital to fund a national rollout. Our aim is to scale across capital cities and regional centres, using a mix of direct operations and local partnerships.
By this point, our brand will be validated, our systems proven, and our service demand-driven. Funding will be used to:
- Open regional offices in key locations.
- Onboard and train new local teams.
- Automate further elements of the onboarding and payroll process.
- Launch national marketing and referral programs.
Universal Availability by 2027
Our goal is to make Brighter Assistance available to all disabled people in Australia by 2027. That means building a robust, technology-supported, and locally responsive network that brings this empowering model to every participant who wants it.
By moving quickly, we not only meet urgent need—we lead the national shift toward a more respectful, participant-led model of disability support.
Brighter Assistance isn’t just a business. It’s a movement—one that must scale to make its impact felt where it matters most: in homes, in families, and in the everyday lives of people who deserve better.
Our Services Delivery Team
Hope Surname
Hope is a recognised leader in the Australian commercial sector. With decades of management experience and excellence in strategy execution, Hope leads the organisation along it’s ambitious growth and development pathway. She is also charged with the task of leading the initial capital raising program and handles all third-party investor relations.
Christian Surname
Christian is a gentleman with several decades of experience in the supports services and care provision industries. He brings this wealth of industry knowledge and a calm steady controlling hand to maintain a stable vantage point from which he executes his key responsibility being to maintain oversight of all aspects of the business’ operations.
Charity Outsourcer
Based in Cebu, Philippines, Charity is the primary day-to-day worker operating within the business. She is responsible for manning the phones and fielding all inquiries from new interested clients and support workers, updating the business’ website blogs as well as managing its social media presence, receiving and properly documenting all incident reporting events, keeping effective control over all inbound and outbound communications and maintaining the business’ adherence to all regulatory requirements.
Faith Outsourcer
As s Support Coordinator, Faith’s primary responsibility is handling services scheduling changes as they arise. maintaining communications across the independent support worker reserve networks and ensuring all clients receive the support services they need, when they need them. Faith works remotely from Cebu, Philippines.
Grace Outsourcer
As a Support Coordinator, Grace’s primary responsibility is handling services scheduling changes as they arise. maintaining communications across the independent support worker reserve networks and ensuring all clients receive the support services they need, when they need them. Grace works remotely from Cebu, Philippines.
Nigel Outsourcer
Nigel is a very well experienced payroll Clerk and a part time employee of.the business, operating from the offshore location of Cebu, Philippines. He logs into the business payroll systems every Saturday morning and processes payments to our employees for their reported hour up until Friday midnight and spanning back to the Saturday morning the week prior. He conducts various tests to ensure the accuracy of work hours reported maintaining a healthy suspicion of over-claims which are possible with unsupervised workers.
David Matthew Collinson
Strategic ArchitectDavid is the founder and strategic architect of Brighter Assistance. With a mind for systems innovation and a heart grounded in lived experience, David brings a bold, uncompromising vision to the disability services sector—one that puts the participant, not the provider, at the centre.
Drawing on his own journey as an NDIS client, David understands firsthand the frustration, indignity, and disempowerment that can result from being provided with second rate, substandard NDIS support service provider inadequate business offerings. Brighter Assistance was born not in a boardroom, but from lived reality—a response to what David saw was missing: genuine choice, deep trust, and true respect for the individual.
A strategist by nature, David combines entrepreneurial instinct with a unique ability to identify scalable, high-impact solutions. His leadership is grounded in clarity of purpose: to build a system where people with disabilities are supported by those they already trust—family, friends, and lifelong companions—backed by robust infrastructure, seamless compliance, and fair pay.
With an ambitious national rollout underway and Brighter Assistance fast becoming recognised as a disruptor in the NDIS space, David continues to lead from behind the scenes—designing the architecture, securing key partnerships, and guiding long-term growth. His model is lean, powerful, and values-driven: a business that doesn’t just succeed, but redefines what success looks like in social care.
- Owner of Neo Roosevelt Group, a visionary business development incubator working exclusively on unicorn creation whilst also providing bespoke niche consulting services to select clientele (which NRG does to fund itself).
- Founder & Strategic Architect, Brighter Assistance
- Lived experience as an NDIS participant
- Specialist in participant-led care systems and support network formalisation
- Committed to structural dignity, equity, and trust in disability services
- Spearheading a national vision to serve all Australians with disability by 2027
Our Commitment to the NDIS Community
At Brighter Assistance, we are proud to stand with the NDIS community—participants, families, carers, and advocates—united by a belief in dignity, inclusion, and real choice.
We recognise that disability support is not just about services—it’s about trust, respect, and relationships that empower. That’s why our model is built on enabling participants to choose support from the people they already know and trust: family members, close friends, and long-time companions.
We are committed to:
- Listening first to the lived experiences of people with disability.
- Removing barriers that prevent individuals from accessing the care they truly deserve
- Providing fair pay and formal recognition for informal carers already doing the work
- Eliminating indignity from disability support by ensuring participants never feel powerless or unheard
- Building a system that values people over process—efficient, transparent, and person-centred
We believe disability is not a deficit—it’s a reality that society must be designed to respect and support. As we grow, we will always remain guided by our founding principle: that support works best when it comes from trust.
To every NDIS participant in Australia: we see you, we respect you, and we’re building this for you.
With Brighter Assistance you Build Your Own Disability Support Workers🌟 Win, Win, Win!