How It Works

Step 1: Welcome & Introduction

We explain the purpose of the meeting: “Today is about getting to know you, understanding your current situation, and showing how we can help you build a support team that works for you.”

We begin with a friendly, informal welcome, introducing yourself and Brighter Assistance as an NDIS-registered provider.

These meetings are confidential, no-obligation, and participant-led.

Step 2: Understanding the Participant’s Current Situation

Brighter Assistance asks open-ended questions to learn about:

• The clients current support arrangements.
• Any challenges or frustrations with existing services.
• People in their life who already help or care for them informally.
• Their NDIS plan goals and how they’d like to use their supports.

Brighter Assistance listens closely and respectfully, taking down notes to validate their lived experiences in future dealings with plan managers and support coordinators.

Step 3: Explaining the Brighter Assistance Model

We outline how Brighter Assistance allows participants to formally nominate trusted individuals—family, friends, or others—as paid, qualified support workers.

We explain how the process works:

• Client nominate someone they trust.
• That person completes basic training and screening (Yellow Card, Blue Card, First Aid ticket).
• Brighter Assistance handles onboarding, compliance, and payroll.
• The participant starts receiving support from the person they nominated, someone who they know and trust—all wages costs are paid for by Brighter Assistance and billed to the participants NDIS plan.

We handle all the admin, so participants can focus on what matters: interacting with their supporters in the manner that they prefer and building a life they choose.

Step 4: Addressing Questions & Concerns

Brighter Assistance encourages new potential clients to ask questions about:

• Payments and hourly rates.
• NDIS plan budgets and eligibility.
• Training timelines and worker qualifications.
• Privacy, reporting, and compliance.

Brighter Assistance is open, transparent and very patient. We will routinely offer to follow up areas of concern with the supply of written materials.

Step 5: What’s Next

For potential new clients who are interested in proceeding:

• We will book a follow-up session to start the support worker nomination and onboarding processes.
• Provide a short, easy-to-follow Welcome Pack with a checklist of what’s next.
• Offer to help them formalise the new NDIS plan utilisation strategy by contacting their Plan Manager and their Support person for Coordinator to facilitate a stakeholders meeting during which the client’s unfulfilled needs will be outlined and the new arrangements Brighter Assistance will be implementing will be presented in the context of how they best enable client success outcomes in attaining their stated goals.

Brighter Assistance, our disabled clients and th4 NDIS system are all aligned with the objective of building capabilities such that less reliance on disability support services are required.

At this point, clients sign a Consent to Proceed form, officially authorising Brighter Assistance to make contact with Plan Managers, Support Coordinators and other relevant parties involved in the administration of their MDIS account.

Brighter Assistance: Because the people who care for you most should be supported to support you best.

Step 1: Reconfirming Interest and Readiness

We welcome the participant and ask if they have had time to review the information that we have provided in the initial meeting.

We confirm they’re ready to proceed or, if not, we answer additional questions before moving forward.

We also confirm they’ve identified who they would like to nominate as their support worker(s).

Step 2: Support Worker Nomination

We record the details of the nominated individual(s):

• Full name
• Relationship to the participant
• Contact details (email and phone)
• Whether or not they currently hold any required qualifications (e.g. Yellow Card, Blue Card, First Aid ticket)

We then provide a New Support Worker Nomination Form (which can be completed on their behalf with consent) to be executed by the client.

Step 3: Overview of Onboarding Steps for Nominated Support Worker

We explain the onboarding steps the nominated support worker will need to complete, including:

1. Background Checks

• Yellow Card / NDIS Worker Screening
• Blue Card (if required for minors)
• Police Check (if applicable)

2. Basic Training Requirements

• First Aid and CPR
• Manual Handling (if relevant)

We offer the optional opportunity to watch an induction video from Brighter Assistance.

3. Formal Employment Agreement

• Brighter Assistance employment paperwork
• Superannuation and bank details form
• Tax file number declaration

4. Timeline & Support

• Most workers can be approved and onboarded within 7–14 days.
• Brighter Assistance assists every step of the way, including helping workers book affordable training if needed. Where cost constraints would act to delay a nominated support worker going about the process of obtaining the necessary qualifications, Brighter Assistance will cover these costs and recoup them later from the employee’s wages.

Step 4: NDIS Funding Check

Brighter Assistance reviews the participant’s NDIS plan budget and ensures that the proposed support hours and payment structure are within plan capacity.

If a Plan Manager or Support Coordinator is involved, we will contact them directly to provide information and assist with integration.

If self-managed, we provide the participant with a simple pricing and hours breakdown for transparency.

Step 5: Scheduling & Activation

Discuss preferred support schedule (days, times, weekly hours).

Confirm Brighter Assistance will begin tracking hours once onboarding is complete.

Schedule the anticipated start date for the nominated worker(s).

Step 6: Follow Up Support

We provide participants and nominated workers with:

• Onboarding Checklist
• Contact details for support during the process
• Estimated start date and payment cycles
• We reassure our clients that Brighter Assistance handles all payroll, compliance, and NDIS billing, so they can focus on the support relationship.

At the end of the meeting, the participant should feel confident that the process is underway, their support network is being formalised, and Brighter Assistance is taking care of the operational side so they can focus on living well.