FAQs

No. We work with your existing NDIS plan and coordinate with your plan manager or support coordinator to direct your allocated funds to support workers you choose.

You can nominate family members, friends, companions, neighbours, or trusted community members—anyone who meets the basic qualifications and has your trust.

Absolutely. You can use Brighter Assistance in combination with other providers as long as it aligns with your NDIS plan and budget.

No. Our services are funded through your existing NDIS package—there are no out-of-pocket costs.

You’ll need:

• A current NDIS Worker Screening Check
• Blue Card and/or Yellow Card (depending on client needs)
• Basic First Aid and CPR certificate
• Completion of our onboarding module

We guide you through the process and cover the essentials.

All hours are submitted via the Fair Work Commission’s Weekly Employee Hours Worked App, available on the App Store and Google Play.

Support workers are paid weekly, with payroll processed every Saturday for the prior week’s approved hours.

Support workers receive:

• $37/hour base rate
• 1.5x pay for Saturdays
• 2x pay for Sundays
• Plus 10.5% superannuation

Yes! Once you’re onboarded, you can opt in to our Standby Network and be offered additional hours with other participants when needed.

Yes. Our model is NDIS-compliant and follows all employment, payroll, and safeguarding standards.

We believe support works best when it comes from someone you already trust. Unlike roster-based models, we give participants power over who supports them and create long-term, consistent care arrangements.

Brighter Assistance does. We are the formal employer and handle tax, super, payroll, and Fair Work compliance for all support workers.

We offer backup services through our Standby Support Network—qualified and screened support workers ready to step in if needed.

Yes! We provide both client and worker portals for timesheet tracking, compliance, referrals, and updates.

Absolutely. Our website is built with accessibility standards in mind for screen readers and cognitive navigation tools.

If you refer someone who becomes a Brighter Assistance client, you’ll receive a $200 prepaid debit card as a thank-you. This is open to participants, workers, or community members.

Yes! There’s no limit. You’ll be rewarded for each successful referral.

You need to be logged into our website to initiate a new referral. If you don’t already have a Brighter Assistance user account, you will need to create one. Once you are logged in, go to the referrals program page and click on the “New Referral” button. At the minimum, you will need to provide the potential new clients full legal name (given names and surname) as well as their registered, active Australian mobile phone number.

Our referral database does not allow the creation of duplicate new referral client profiles. When someone attempts to refer a new client who already exists in our database, an error message is returned stating that the new client has already been referred.

The referral reward is earned once the new client has been successfully onboarded and they have created at least one support worker who had provided ten hours of support services. The entire process can take around a month to be completed.

We’re launching in Toowoomba, Queensland as a pilot, with national rollout planned by 2027.

We’re a venture of the Neo Roosevelt Group, a visionary incubator that also supports us with AI, payroll, and systems development

Yes! We’re always looking for great General Managers, Support Coordinators, and Support Workers. Keep an eye on our careers page or LinkedIn for open roles.