Services

We help NDIS participants formally employ people they already trust—like family members, close friends, or long-term companions—as paid, qualified support workers. Brighter Assistance:

• Guides new support workers through the qualification process, including:
  • NDIS Worker Screening Check
  • Blue Card (Working with Children, if applicable)
  • Yellow Card (Disability worker clearance)
  • First Aid Certificate
  • Mandatory orientation modules and safety induction
• Issues a Certificate of Recognition upon completion of onboarding
• Adds qualified workers to our compliance and rostering system

We take care of all administrative and legal responsibilities of being an employer, including:

• Employee registration under our enterprise agreement
• Timesheet submission and approval via the Fair Work Weekly Hours App
• Payroll processing every Saturday morning
• Superannuation contributions
• Pay slip issuance
• End-of-financial-year income summaries for tax purposes
• Leave accrual tracking and entitlements

Each client receives full administrative support and guidance to ensure their NDIS plan is maximally and compliantly utilised:

• Weekly check-ins via our AI-assisted Support Coordinators
• Ensuring sufficient support hours are rostered and covered
• Liaising with plan managers and support coordinators to ensure proper fund allocation
• Budget tracking to prevent overspend or underutilisation

Our backend systems are built with enterprise-grade technology to allow for scalable, streamlined operations:

• Timesheet submissions via app (Fair Work Commission recommended tool)
• Secure client and worker portals
• Automatic alerts for compliance renewals and credential expirations
• Online referral tracking and reward redemption

We run a generous, ethical client growth strategy:

• $200 prepaid debit card reward for each successful client referral
• Open to existing clients, workers, or members of the community
• Fully compliant with NDIS regulations (no poaching from other providers)

If a client’s preferred or nominated support worker becomes unavailable:

• Brighter Assistance provides standby support workers from our external network
• All backup workers are fully qualified and pre-screened
• Support continuity guaranteed for essential services

Our operations are grounded in the lived experience of NDIS participants:

• We actively combat indignity and inconsistency that often arises from the traditional roster-based agency model
• Our model gives clients more control, familiarity, and trust
• We believe support should be dignified, empowering, and shame-free

Clients benefit indirectly from the involvement of Neo Roosevelt Group’s AI consultancy:

• Brighter Assistance uses AI-augmented systems to ensure fast, accurate, and transparent service
• Administrative processes are continuously improved to reduce delays and stress for clients